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DELIVERY INFO


  • We are excited to offer convenient next-day home delivery 7 days a week (excluding some stat holidays) within the following communities:

    • City of Calgary
    • Cochrane 
    • Airdrie
    • Chestermere
    • Okotoks
    • Langdon

  • We also offer home delivery service within the following communities:

    • Strathmore (Every Wednesday)
    • High River (second Sunday of every month) 
    • Turner Valley / Millarville / Black Diamond (first Monday of each month)
    • Banff & Canmore (fourth Sunday of every month)
    • Edmonton, Stony Plain, Sherwood Park, Leduc, Enoch, Fort Saskatchewan, St. Albert, Devon (next-day, except Mondays)
    • Red Deer, Ponoka, Sylvan Lake, Lacombe (first Wednesday of every month)

 

      • Your online order is delivered to your doorstep by our custom refrigerated delivery vans! 

        • Deliveries are made daily between 9:00 AM and 8:00 PM on the next calendar day after you place your order.

          • Our routes are computer-generated each day based on the most efficient route for the overall deliveries. We are unable to guarantee a specific delivery time for your order, or accommodate requests for a specific delivery time.
          • You should receive an automated alert (text and/or email) when your order has left our warehouse, and another when your order has been delivered to your doorstep. Please use your cell phone number when ordering. Your alert will include a live map once your order is on the van. If you have rural address we suggest checking your pin location on the map to make sure the driver finds your location. If it is not correct, please call the store immediately.  

          • Please ensure that you have made arrangements to get your order to your freezer as soon as it's been delivered.

          • Consider placing a suitably-sized cooler box (or freezer) in a conspicuous place on your doorstep where we can place your order. You must include in your order notes to put into the cooler. 

          • All deliveries are made to the first point of access at the delivery location (front step/porch, outside gate, main complex door, concierge, etc.). Due to insurance liability, our drivers are unable to enter houses or apartment buildings. For the safety of your pets, our drivers will not open gates into fenced yards.
            • Attention Apartment Deliveries!! We do not bring it up to your apartment (due to liability as noted above). Once "buzzed" in, it will be left near the mail boxes or parcel room.
            • If you do not "buzz" the driver in, it will be left at the door either outside or inside the vestibule. We are not responsible for stolen deliveries. 
            • We do not accept any responsibility for orders that thaw or are stolen after they've been delivered, or are delivered to an address entered incorrectly by the customer. Please note we have GPS and cameras in our van to verify delivery. We will review all info before refunds or replacements are issues for food delivered to wrong addresses. 

              • Our delivery system (times, available days, charges, etc.) are subject to change.

              Tips for a successful delivery. 

              1. All deliveries are automatically delivered the next day, unless otherwise noted. If you will not be home most of the day, please order for delivery on a different day. We deliver 7 days a week. 
              2. If you live in an area or apartment where packages cannot be secured without access, only order delivery on days you will be home. 
              3. If you work from 9am to 5pm, do not order on that day. Order on a day when you will be more available. We deliver 7 days a week. We cannot offer specific delivery times. 
              4. You get several notifications in advance of delivery and once delivered. You can even track the van. If something went wrong, and your delivery is not where you expect it, please call the main store right away. It is really hard for us to fix things several hours later, when the driver is already off. 403-523-0402
              5. We do not ring or knock unless specifically instructed. You will receive several notifications. We do not wait to see if someone picks up the delivery. After our drivers have been subjected to dog bites, we no longer wait. You will receive notifications by email and text several times before delivery, and when it is delivered. Consider using your email and the person that will be home cell phone to split the notifications to two people. 

              After successfully delivering over 10,000 deliveries in Calgary alone over the year you can trust us to deliver your order on time, all the time.


                 

                Current Delivery Fees

                As of Feb 1, 2021 - Subject to change

                Order under $100*    -    $10.00

                Order over $100*   -   FREE

                 

                 

                *Pre-tax total after all discount codes and sale prices have been applied